NKartz — Returns, Replacements & Refund Policy
At NKartz, we take pride in every piece of art we deliver. Our goal is 100% customer satisfaction, and we have designed this policy to be as transparent and customer-friendly as possible.
1. Return & Replacement Eligibility
We offer returns, replacements, or exchanges within 3 days of the date of delivery. Requests raised after this period will not be eligible for a return, exchange, or refund of any kind.
To be eligible for a return or exchange, the following conditions must be met:
- The purchased item must be unused and in the same condition as received.
- The item must be in its original packaging.
- Items purchased during a sale may not be eligible for return or exchange.
We accept replacement or exchange requests only in the following cases:
- A wrong product has been dispatched that does not match the item ordered.
- A quality issue or manufacturing defect is identified on the received product.
- The product is received in a damaged or broken condition.
2. Returns for Décor Mismatch
If the product does not fit your desired décor and you wish to return it, we will process a refund after deducting a partial freight charge based on your invoice value:
| Order Value | Return Freight Charge |
|---|---|
| ₹0 – ₹999 | ₹150 |
| ₹1,000 – ₹2,999 | ₹350 |
| ₹3,000 – ₹4,999 | ₹500 |
| ₹5,000 and above | 10% of order value |
3. Handmade & Artisan Products
NKartz features a curated collection of handcrafted artworks. For handmade products, slight variations in texture, color, size, or finish may exist between items. These natural differences are not considered manufacturing defects — they reflect the unique character of each handcrafted piece and add to its individuality.
4. Non-Returnable Categories
Certain categories of products are exempt from returns or refunds and will be clearly identified at the time of purchase. Additionally:
- Items purchased as Final Sale cannot be returned, exchanged, or repaired.
- All sales made during special flat-discount sale events are final and not eligible for return or exchange.
5. Breakage & Transit Damage
In the event of breakage or transit damage, please follow these steps:
- Take clear photographs of the damaged product and its original packaging immediately upon receipt.
- Send the photos via WhatsApp or email to our support team within 48 hours of delivery.
- Our team will review the images and initiate a replacement or resolution promptly.
⚠️ Important: Please retain the original packaging, including all foam, cushioning, and protective material, as it is required for the safe return of the product.
6. How to Initiate a Return
- Contact us within 7 days of delivery via email or WhatsApp to raise your return/exchange request.
- Share 2 clear photographs — one showing the issue area and one of the entire product.
- Our Quality Assurance team will review your request and respond within 2–3 business days.
- Once approved, we will arrange a reverse pick-up within 2–3 working days. Delivery to our warehouse typically takes 7–10 days.
- After the product is received and inspected, we will notify you and process your refund or replacement within 2–3 days.
When sending the product back, please include:
- Original packaging (box, foam, cushioning)
- Tags, barcodes, and accessories
- Original invoice / shipping label
- Product in unused, original condition
7. Refunds
All refunds will be processed within 2–3 days of receiving and inspecting the returned merchandise.
- Prepaid orders will be refunded directly to the original payment source.
- COD orders will be refunded via NEFT transfer. Please share your bank account details when raising the request.
- Please allow 5–6 business days for the refund to reflect in your account.
- Store Credits may also be issued as an alternative — they carry no expiry date and can be used on all future purchases.
8. Order Cancellations
If you wish to cancel an order, please contact us within 24 hours of placing the order.
⚠️ Note: Orders cannot be cancelled or altered after 24 hours of placement. Once an order has been packed or shipped, it cannot be cancelled and will be treated as a return if not accepted at delivery.
9. Get in Touch
📧 Email: nihome276@gmail.com
📱 WhatsApp: +91 93742 61000 🕐
Hours: 10:00 AM – 7:00 PM, Monday to Saturday
NKartz | www.nkartz.com | This policy is subject to change without prior notice.