At NKartz, we want every purchase to be a great experience. Our return policy is straightforward — if something is wrong, we will make it right.
|
Detail |
Information |
|
Return Window |
3 days from date of delivery |
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Damaged / Wrong Product |
Free replacement or full refund |
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Evidence Required |
Clear photos + short unboxing video |
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Condition of Product |
Unused, in original packaging |
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Contact |
nkartz276@gmail.com | +91 9714588000 |
1. Return Window
You may raise a return request within 3 days of the date of delivery. Requests raised after 3 days will not be accepted under any circumstance.
2. Eligibility for Return
To be eligible for a return, the following conditions must be met:
• The product must be unused and in its original condition.
• The product must be in its original packaging with all tags, accessories, and invoice.
• Clear photos and a short unboxing video must be shared as evidence within 3 days of delivery.
Returns are accepted in the following cases only:
• Product received in damaged or broken condition.
• Wrong product delivered that does not match the order.
• Product does not suit your décor (freight charges apply — see Section 4).
3. Evidence Required
For all return requests, the following evidence is mandatory:
• A short unboxing video recorded at the time of opening the package.
• Clear photographs of the product showing the issue.
• A photograph of the outer packaging and shipping label.
Without photo and video evidence submitted within 3 days of delivery, we will not be able to process your return request.
4. Damaged or Wrong Product
If your product arrives damaged, broken, or does not match your order, NKartz will arrange a free replacement or issue a full refund — your choice. No freight charges will be deducted in these cases.
Steps to follow:
1. Record an unboxing video when you open the package.
2. Photograph the damage or wrong product clearly.
3. Contact us within 3 days via email or WhatsApp with the evidence.
4. Our team will review and respond within 2–3 business days.
5. Handmade Product Variations
NKartz products are handcrafted. Minor variations in texture, colour, or finish are natural and not considered defects. These are not eligible for return.
6. Non-Returnable Items
• Products marked as Final Sale at the time of purchase.
• Products that have been used, installed, or altered after delivery.
• Return requests raised after 3 days of delivery.
• Products returned without original packaging, tags, or invoice.
7. How to Raise a Return Request
5. Contact us within 3 days of delivery via email or WhatsApp.
6. Share clear photos and a short unboxing video showing the issue.
7. Our team will review and respond within 2–3 business days.
8. If approved, a reverse pick-up will be arranged within 2–3 working days.
9. Once the product is received and inspected at our warehouse, your refund or replacement will be initiated.
Please include the following with your return shipment:
• Original packaging (box, foam, bubble wrap)
• All tags, barcodes, and accessories
• Original invoice or shipping label
8. Order Cancellations
Orders can be cancelled within 24 hours of placement. Contact us immediately via email or WhatsApp to request a cancellation.
Once an order has been packed or dispatched, it cannot be cancelled. If a dispatched order is refused at delivery, it will be treated as a return and applicable freight charges will be deducted.
Contact Us
Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST.
📧 Email: nkartz276@gmail.com
📱 WhatsApp: +91 9714588000
🌐 Website: www.nkartz.com